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Improving Return on Investment in Pharmaceutical Marketing

Authors
Barrie G. James, Ph.D.
Spectrum -- June 2008

  Introduction:

Pharmaceutical marketing is in trouble—campaigns are not as effective as they should be, and costs have spiraled out of control. Marketing expenditures are the single largest corporate investment at most pharmaceutical companies and are running at almost twice the spend of R&D. How can companies improve their return on investment (ROI)? We propose a three-tiered approach to improve the value of pharmaceutical marketing investments by increasing ROI.

  Get the Answers You Need to Shape Your Strategy:

Pharmaceutical companies face extremely volatile economic, regulatory, technological, and competitive conditions. What strategies should companies employ in response to these challenging conditions? How does their approach to marketing need to change to succeed in this evolving market landscape?

Pharma’s marketing ROI has been declining. What impact has their burgeoning market spend had on their public image and on their relations with investors? What can companies do to improve their ROI? How do they maximize their marketing effectiveness?

Marketing audits are widely used as diagnostic tools to examine a company’s marketing efforts. What factors do these audits evaluate? What is the overall objective of these audits, and what benefits can they provide?

  Scope:

Radical changes in marketing strategies: evolution of the pharma marketing dilemma, the great pharma marketing spend fest.

Marketing efficiency considerations: ROI measurement, ROI modeling, the metaphorical ROI straightjacket.

Key issues for effective marketing: marketing audits, management tools, marketing capability, changing customer configurations, the new pharma marketplace.

Special feature—our analysis of pharmaceutical marketing audits: an analysis of 60 audits performed at 14 pharmaceutical companies in 36 countries, 10 key findings across companies.

Three-tiered approach to fixing the marketing ROI problem: strategic foundation, multimarket companies, execution.

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Marketing Terms:

Arms race

Brand loyalty

Business orientation

Call centers

Capability

Category management

Cola Wars

Competitive advantage

Computerized market segmentation systems

Concentrated buying

Consumer marketing

Continuing medical education (CME)

Cost center

Cost-containment

Cost recovery

Cost-effectiveness

Customer advocacy

Customer configurations

Customer relationship management (CRM)

Data warehousing

De-escalation

Delayering

Delphi techniques

Detailing

Direct-to-consumer (DTC) advertising

Disease-modifying

Econometric models

E-detailing

Effectiveness

Efficiency

Electronic territory management systems (ETMS)

Evidence-based

Face time

Generics

Gold-standard

Granular data

Gross margin

Hospital-based secondary care physicians

Investment

Legacy practices

Lifecycle marketing

Market segment

Marketing audits

Marketing channels

Marketing reach

Marketing science

Marketing spend

Muscle marketing

Mutually assured destruction

Myths

Office-based primary care physicians

Operating economics

Outcomes

Patent expirations

Patient decision making

Performance output

Physician behavior

Positioning

Price competition

Producer-driven

Product competition

Product differentiation

Profit margins

Promotion

Quality

Resource allocation

Restructuring

Return on investment (ROI)

Revenues

Risk avoidance

Risk reduction

Rules of thumb

Sacred cows

Sales forecasting

Sales performance

Scale

Scylla and Charybdis

Segmentation

Shareholder value

Share-of-voice

Short-term returns

Synergy

Target audience

Territory mapping

Therapeutic substitution

Transparency

Up-market

Value propositions

Value-for-money




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